Privacy Policy

Ali Ba Ba Security Pty Ltd (ABN 25 079 893 904), trading as Alibaba Security, installs and services alarms, CCTV, smart home systems, locks and safes on Sydney’s Northern Beaches and lower North Shore. This page explains what personal information we collect through this website, what we do with it and how you can reach us about it.

We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth) when we handle your personal information.

What we collect

When you send the contact form: your name, phone number, email address, suburb and whatever you write in your message.

When you call, text or email us: your number or address and what you tell us, including any photos you send so we can quote.

When you visit the website: our hosting provider keeps standard server logs (IP address, time, page requested, browser type) to keep the site running and secure. We do not use these logs to identify you.

We ask only for what we need to answer you. Please do not send alarm codes, passwords or card details through the form.

Cookies and tracking

This website does not use analytics, advertising cookies or tracking pixels. It stores two settings in your browser so the site remembers them on your next visit: your light or dark display choice and whether animations are switched off. These settings stay on your device and are not sent to us.

Why we collect it

We use your information to:

• answer your enquiry and prepare a quote
• arrange a site visit, installation or service call
• contact you about work you have asked us to do

We do not sell your information. We do not add you to a mailing list because you sent us an enquiry.

Who sees it

Your enquiry goes by email to Andy Weinert, the owner.

We share personal information only where the job requires it:

• our website and email hosting provider, which stores the data for us
• if you take up alarm monitoring, the monitoring centre (Central Monitoring Services) receives the contact and site details it needs to respond to alarms. We tell you before we pass these on.
• where the law requires us to

Where it is stored

Our website and email are hosted by SiteGround.

Our web developer, VEZOZA (Germany), maintains this website and may have access to the website’s systems while doing so. We do not otherwise send your information overseas.

How long we keep it

We keep enquiries for as long as we need them to answer you and then delete them, unless you become a customer. Customer records, quotes and invoices are kept for as long as tax and business law requires, currently at least five years.

How we protect it

The website uses an encrypted connection (HTTPS). Access to enquiries is limited to Andy Weinert and the people who maintain the website for him. We keep the website software up to date.

Seeing or correcting your information

You can ask us what personal information we hold about you, and ask us to correct it if it is wrong or out of date. Contact us using the details below. We answer within 30 days and do not charge for the request. If we cannot give you access or make a correction, we tell you why in writing.

You can also ask us to delete an enquiry you have sent us.

Complaints

If you think we have mishandled your personal information, contact us first so we can put it right. We reply within 30 days.

If you are not satisfied with our reply, you can complain to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au, phone 1300 363 992.

Contact

Ali Ba Ba Security Pty Ltd
92 Mona Vale Rd, Mona Vale NSW
Phone: 0414 552 600

Changes to this policy

We update this page when the way we handle personal information changes. The date at the top shows the latest version.

A German translation of this policy is available at Datenschutz. If the two versions differ, the English version applies.

Last updated: 16 November 2026